Episode 22 Interview with Ricardo Alvarez A.K.A. Computer Rich

Space Coast Stories podcast cover art announcing my Interview with Computer Rich which is episode 22.

This week I interview Ricardo Alvarez, more commonly known as Computer Rich. Rich owns a computer repair, sales, support and training business that has recently moved from being solely house and business calls to having a physical store.

This is an episode that all entrepreneurs should listen to as we track Rich’s journey into entrepreneurship and talk about the extra overhead and responsibilities moving from a remote business to a physical location.

And for those of you who prefer to have someone come to your location, Rich still offers that option.

Listen to My Interview with Computer Rich

Links and Images from My Interview with Computer Rich

You can find Computer Rich at 1510 S Wickham Rd. West Melbourne, FL 32904. Call Rich at 321-482-4567.

Remember that Rich not only fixes computers and teaches people to use their systems effectively, he has computers for sale.

If you think your computer has been infected with malware, or you aren’t sure if it’s working properly, take advantage of the Free Diagnostic Rich offers.

Takeaways from My Interview with Computer Rich

An image of the sign for Computer Rich's business listing his services.

My takeaways from this interview cover both business basics and computer wisdom. I’ve always been told that hard drive failure is not an issue of If, but of When, and in my years in IT (Information Technology) I saw a lot of these failures. It’s very true that a quality backup is critical. This discussion was a good reminder for me to have my backups running daily, and to not keep external drives connected to the computer all the time.

From a business perspective, I loved that Rich talked through the things he looked at when selecting his space. He didn’t just jump in and sign the lease. He made sure the overhead was within budget. So often, I work with small business owners who don’t even have a budget.

And for all of the Apple users out there, me included, remember we are no longer safe from malware.

Complete Transcript of My Interview with Computer Rich

Kim:                             00:01                You’re listening to Space Coast Stories, a podcast with interviews and stories from people and businesses on Florida’s Space Coast. I’m your host, Kim Shivler. Thanks for joining me.

Kim:                             00:16                Hey everybody on the Space Coast. Welcome back to Space Coast Stories. I’m your host Kim Shivler. And today I am talking to Ricardo Alvarez Jr better known to most of you and us in the Space Coast as Computer Rich. Welcome Rich.

Rich:                             00:34                Thank you Kim. Glad to be here.

Kim:                             00:35                Computer Rich has, I’m guessing you can imagine helps people with their computers and we’re going to talk today a little bit about his backstory but also about a really exciting transition he’s gone through. And that is a move from being a strictly service call business to having a storefront location. And for those of you who are maybe small businesses who do a lot of outside consulting but don’t have a location, this is one you’re going to want to listen to because Rich has some great information to share. And uh, he’s had a pretty interesting journey over the last year.

Kim:                             01:14                You might say that.

Rich:                             01:16                So tell us about that. What was the impetus for moving from having that traveling solo business to having the storefront?

Rich:                             01:26                Well, I’ve been a home based business here Brevard county since uh, November of 0 eight. And uh, I was always looking for a place, but I never found one. It was either too much money or the location wasn’t right or I just missed it by a day. Yeah. Yeah, that was a good one. That was it. Cause that one I really wanted, and I missed it by a day. So that was a hard lesson learned. Recently. A company called Computer Tutor decided she wanted to close her business and go elsewhere and raise chickens. So she approached me. She had heard about me and as a Board Member of the Melbourne Chamber of Commerce, I was holding an event and she showed up at my event, pulled me off to the side and basically gave me an offer I couldn’t refuse. I mean, the location was absolutely perfect. The money was in, well within my price range, the rent was acceptable. And so, uh, September of 2018, I moved into a brick and mortar from a home based business and it’s been quite a journey.

Kim:                             02:28                An exciting one it sounds like.

Rich:                             02:30                Exciting and terrifying all at the same time.

Kim:                             02:34                Well you pointed out a few things that I definitely want to come back to you to people who are considering this is you very carefully noted that the rent was acceptable, the overhead wasn’t going to kill you, you knew coming in.

Rich:                             02:50                Correct.

Kim:                             02:50                And that I think sometimes is a mistake people make when they want to have a storefront. They just think no matter what, if I have a storefront, I be able to make it without thinking of that overhead.

Rich:                             03:03                Yeah, big mistake. But I took all that into consideration before I decided to make the move in it. And I drug my feet for a couple of weeks because I just didn’t want to jump indiscriminately without thinking this through and investigating and see where I stood and it passed all my parameters.

Kim:                             03:22                And you mentioned it’s the right location. So first just go ahead and tell us where you’re located.

Rich:                             03:28                We’re located at 1510 South Wickham Road, Unit C and that’s in West Melbourne 32904. We’re probably about six to seven blocks north of 192 or West New Haven on Wickham Road on the West side of the street.

Kim:                             03:45                And what other than proximity to West New Haven do you think makes this a perfect location for you?

Rich:                             03:50                Well one of the things that makes it the perfect location for me is that an afternoon rush hour traffic traffic backs up way beyond my building. So I have like a captured audience just before Christmas I put it on my Santa suit and I went out and stopped traffic and passed out candy canes with my Business Card attached. So I plan on doing stuff like that, like on 4th of July, put on my eagle costume. And if nothing else, just to draw attention to the location cause you know a guy standing outside an eagle costume, people are going to go well look at that.

Kim:                             04:25                Yeah, absolutely. So we’ve got a little guerrilla marketing going and a location that is easily seen from the street .

Rich:                             04:33                And it’s well known as a computer store since 2005 so there comes a reputation that this is a viable location.

Kim:                             04:43                That’s an interesting point because you did buy from someone else in your industry as opposed to building out something brand new, which you know, makes people wait. I thought that was the computer store and now it’s a day spa.

Speaker 2:                    04:56                Right, exactly, exactly. And you know, that’s why I respected the previous owner because a lot of businesses wouldn’t have cared. They would just close their doors and moved on. But she approached me and she wanted to make sure she had somebody here who could take care of her customers. And so my reputation proceeded me.

Kim:                             05:16                And that is a point that is really important. Customer service, no matter what, even if it’s time to move on from a business, keeping that customer service going makes you look good if you’re the business person leaving. And certainly helps out another business person such as yourself coming into the business.

Rich:                             05:35                Yes. And, and speaking of customer service that has been a Bailey wick up mine. See back in the day when you pulled into my garage, we not only pumped your gas, checked your oil and washed your windshield. We would check your tire pressure if you wanted. We would vacuum your car. I mean we, it was service oriented. So I’ve found when I was having my business I was going to provide that kind of old fashioned customer service. And here’s one example. If you go to a, and I won’t call them a competitor because it’s certainly not competing against them, but if you go to Best Buy to do a diagnostic, it’s $99 and 99 cents I do a free diagnostic. Now why do I do that customer service? Because how am I going to charge you for something? I don’t know what’s wrong yet. It’s one of the things that grates me. So I give that free diagnosis. People ask me all the time and especially other IT companies, how can you afford to do that? I’m like, well that’s, they’re calling me or they’re showing up chance is they have a problem. Which means I’m going to end up with a job so that $99 blockage in the way, especially on a service call, you come out to my house, don’t charge me to just come out. No I don’t because if they’re calling me, chances are they have a problem. They don’t want Sunday dinner.

Kim:                             06:55                Exactly. What we learned there, everybody is that really we’re looking at, it’s just a reminder to me of why we want to work with other local businesses is that it’s easier to approach someone and get someone who is dedicated to serving us as their customers that you know the big box stores, they have a place in the world but you’re not going to find that one on one care that you do when you find the right small business owner, I’m not saying everybody is customer oriented, but when you find that one customer oriented person, you really have that chance for having a great support and I’m sure that means you have repeat business.

Rich:                             07:36                I’d only have repeat business, but talking about the big box store, even though I don’t compete with them in any way, shape or form guess who installed the Geek Squad server and all the touch screens and point of sale pin pads. Computer Rich. Yeah. The first time they called me for that job, I’m like, get Outta here. You’re messing with me. No, no, it’s really a job. And sure enough I went over there and there’s the Geek Squad server. It was the fastest install I’ve ever done because I couldn’t wait to get back to my Facebook page to pronounce. Hey, guess who’s the Geek Squad calls to fix there stuff.

Kim:                             08:13                That’s a pretty good reputation. Let’s go back to the origin a little bit. How did you get into repairing computers?

Rich:                             08:20                Well that’s kind of interesting cause I was doing it as a hobby, you know, learned a little bit about computers and so I bought my first computer and uh, I did things you’re not supposed to do and went places you’re not supposed to go. And I not only messed up the computer, but voided my warranty, which means I had to figure out how to fix it. So that was my crash course and I have learned on my own, uh, over the course of years and I was in retail management and I kept getting laid off. I was like laid off five or the last six jobs and the time I got laid off in April of ’08, I said, that’s it. I’m not doing this to myself anymore. I was fortunate enough to get a work force grant, went back to school, got my computer certifications and moved over to Brevard county thinking I was going to get a great job with Harris or Northrup Grumman or one of those guys. And well, that’s about the same time the Cape laid off 8,000 rocket scientists. There were no computer jobs to be had anywhere. And I knew I could walk into a 7-11 and come out with a management job, but I was not going to do that to myself again. What I did in desperation as I took the last $200 out of my last unemployment check and I went on CraigsList and I found a guy selling a bunch of equipment. So I bought it, took it back in my workshop and there were a couple of computers I tested that were viable. I benched, tested him, put him back on CraigsList and it was then 24 hours at more than doubled my money. And then I had a bunch of computers and parts leftover. I said, yes, I’m in business and I haven’t looked back since.

Kim:                             09:56                That is a great origin story of, you know, getting to that end and, and just having to make it work. And of course now you have to be satisfied that you’ve created this as opposed to having gotten a, an IT job. And who knows how long those last with the layoffs we had in the 2000’s.

Rich:                             10:14                Amen. And not only that, since I’ve been working for myself for several years now, um, I think it would be difficult for me to go punch a clock for somebody else. And the first time my boss at something I really didn’t care about, I’d probably tell him what he could do with this job. So it’s probably better off that I work for myself, but I have a tough boss.

Kim:                             10:35                I find that, uh, those of us who’ve been self employed at all, we do, we become unemployable. That’s, that’s very true. I think. I believe that. Let’s talk computers a little bit. Uh, what do you see going on right now that people need to know about in the computer realm?

Rich:                             10:54                Well, the biggest thing I’ve run across, especially in the last two weeks, it’s been around for a while, but in the last two weeks or seemed to have been a resurgence of this particular issue, and you’re surfing along, you go to overhead page and suddenly your computer’s locked up and begins flashing a red page. It says, Microsoft determined you have malware call the 800 number. What happens is they call the 800 number and then that person talks them into access to their computer and had to show them all the things that are wrong. And then the next thing you know they’re giving up their credit card number and $600 later I’m getting a phone call thinking I’m a mistake. That’s uh, something that’s been a reasserting. Its, I’ve had five or six of those within the last two weeks and they specifically target elderly white women because they know as a general rule, they’re hungry for conversations and they (these companies) are so proficient what they do. It’s this simple, you know, you’re so sweet, you remind me of my grandma and that’s a hook, line and sinker. And the next thing you know they’ve given up access to their computer and their credit card number.

Kim:                             12:02                Wow. And also probably a market that maybe isn’t as computer savvy.

Rich:                             12:08                Correct. And be aware Microsoft is never ever going to call you and Microsoft is never ever going to send you an emergency alert that you have malware

Kim:                             12:18                And what are they actually seeing when you get there? Is it just a a web page that you’ve run into and you don’t understand that you’re just looking at a webpage, someone you which someone can make say anything.

Rich:                             12:30                Well, here’s an example. I had a customer looking for a specific thing and they went there and the next thing you know they’re page blew up so they brought it to me and so what I did is I did the same search and I clicked on the very first thing, which is what they clicked on. Now, what you need to be aware of when you do a search, especially with Google, you’re going to find that in a lot of cases, the first couple of ads are exactly that. They are ads and they’ll have a little shield next to it that says A D for Ad. I clicked on that just like they did and the page blew up, locked up the computer, red flashe malware Microsoft says you have malware. And of course I’m, I’m laughing and he doesn’t think that’s very funny, but it’s a it since I’ve run across this before I know what to do with that.

Rich:                             13:20                But it, it is designed to do exactly what it does to terrify you to the point that you give up access to your computer. Now, once you’ve done that, they’re going to show you all this malware that you have in your computer. And I’m using the word malware because we don’t use the word virus anymore because as a general rule that’s coming in are not viruses, they are malware, malicious software. And that could be anything from Spyware to Adware to in Microsoft’s case Nagware uh, they pushed out the windows 10, they did a lot of nag where, but it’s a, it’s, so we’ve just broken that down into one word that kind of encompasses it all viruses, Trojans, uh, worms, any of those kinds of things. And so I just use the term malware.

Kim:                             14:08                Thank you for that description. And let’s go ahead and define a couple of the others. You said for any audience members that aren’t technical, what is nagware?

Rich:                             14:17                Nagware where was something that Microsoft pushed out and, and that was kind of a new, where quote unquote, what they did is they had Windows 7 and they wanted people to move, migrate to Windows 10 so they pushed out these forcing you to switch to Windows 10 are constantly sending new alerts that you need to upgrade. You can upgrade now for free. And, and a lot of people did and a lot of people did. Those who did not found that one day they woke up. They went to bed with Windows 7 who woke up with Windows 10 and they’re calling me wondering why? Because Microsoft was really, really, I’ve never seen Microsoft push out an operating system as aggressively as they did Windows 10

Kim:                             14:59                Wow. And then add where I think I know what that is. I’m going to ask, one time I had was doing some surfing and I was doing some research for one of my projects and within by that afternoon, no matter where I went, I was getting this series of ads following me, following me, following me. I couldn’t even work through the pages because so many ads were showing up. Is that what adware is,

Rich:                             15:28                In part, uh, but mostly they add where that I’m looking at is ad where the has imprinted in to your computer as the little pop up that says you can get 50% off of E.D. Pills. That’s what I call an ad. Where and what happens is we click the little red x to close the box. Well, whenever we click that little red x, what it does is it lets them know that first of all, this is a viable, uh, address or computer. And second of all, when you click that red x, somebody just got a percentage of a penny. Now you add percentage of a penny over millions of computers all over the world. And that’s a significant amount of money. Absolutely. So they’re all designed to generate income for someone, not you.

Kim:                             16:15                And then I’m guessing that you can take care of that for them and get that off of their computer.

Rich:                             16:20                Absolutely. Uh, I do a number of malware scans and, and that’s why when I get your computer, I normally ask 24 to 48 hours because I run a number of different scans and some of these scans can run as long as four hours. And so that could be a significant amount of money tied up. And I don’t think my, uh, uh, customer would appreciate me in their face all day.

Kim:                             16:44                We’ve been talking about Windows and Windows updates and, and these different things with PCs. What about Macintosh? Do you work on Macintosh computers also?

Rich:                             16:53                Well, that’s an interesting question because as a general rule, I was mostly PC and, and the computer world, there are PC people and there are Mac people. And very seldom does the twains mean. Well, I’m that case where the twains meet and people had the impression that, well, I have a Mac or I have an Apple product. I don’t have to worry about malware. And that may have been true before, but enough people have migrated to Mac products or Apple products that now it’s worth their while. And since I’ve been known to remove malware, I suddenly started getting Macs with malware on it, cause nobody what to do knew what to do with them. So that was kind of a learning curve and a crash course. I picked up a, an iMac and a Macbook Pro so I could educate myself and experience, the Mac world and you know, it’s, uh, it’s same but different if it’s on the righthand side in Windows, it’s on the left hand side and in a Mac product, which was kind of interesting.

Kim:                             17:58                There are some differences. I went from being an it and doing PC work years ago to a Mac a few years ago. And it’s definitely, there’s definitely differences. And for what I’m doing right now, it works very well. Uh, but I was never one of the religious fanatics on either side because there are some out there.

Rich:                             18:16                Oh, certainly. I run into them all the time.

Kim:                             18:19                What else do you do though? Obviously you don’t just help people with malware. If someone’s got a computer, how can you help?

Rich:                             18:25                Well, as a Microsoft registered refurbisher, I have the ability to completely refurbish their computer. Uh, or, and and also uh, take sometimes take them in on trade. Uh, like they need a laptop and I’ll take theirs in on trade. Then I’ll refurbished theirs and then put that out there for sale after I test it, verify that it’s going to be a viable machine because I never use the old hard drive that comes with the computer that I get. I take that out and I start with a new hard drive. That way I know you’re going to get at least four or five good years out of your computer without your hard drive dying as a general.

Kim:                             19:07                What I’m hearing there is you refurbish, you sell. So we’ve all, we’ve been talking just service up til now. You also refurbishing sell machines? Correct.

Rich:                             19:17                And I even take some in on consignment. I have two right now that had similar stories. They bought the computer and they went and set it up and then that person passed away and so I wound up with them on consignment and I’m not making anything on those. I’m just trying to get the family back their money and at least one of them is a pretty awesome computer. I’ve considered buying it myself.

Kim:                             19:42                I love that. And I loved what you said about the hard drive because it does seem that that is one of the weakest points in a system and it is the one that if it fails, it’s the one that messes us up the most.

Rich:                             19:55                That’s correct. And that’s when they panic and like, I lost all my pictures, you know? Well, I’ve been telling you you need to backup your data and what I mean by backup your data is take your documents, pictures, anything that’s valuable to you and put it on an external hard drive or park it in the cloud somewhere. Then in the event that your computer’s hard drive crashes, you have not lost all your stuff. Because that’s a panic. I know because I experienced it myself.

Kim:                             20:26                And the rule that I’ve always heard is it’s not if a drive fails, it’s when.

Rich:                             20:32                It’s just a matter of when. Correct. And if I can catch the hard drive as it’s failing before it completely fails, I may be able to clone that drive for the customer and they don’t miss a beat. They go right on. Just like it had never happened. If the hard drive dies, unfortunately, unless they’ve backed up their data, they’ve lost that data. And so I put a new hard drive in and I can transfer or migrate the data provided the old drive is legible or readable. But you would have to reinstall all of your programs such as Microsoft office or any special proprietary software that you might have that that your company, or your home computer, your email, whatever it might be. You would have to reinstall those programs.

Kim:                             21:18                So it sounds like it may be more than a simple backup. You would actually recommend that they have a clone of their hard drive so that they keep everything.

Rich:                             21:25                Well, what I mean by clone, if their drive is in the process of failing, I can make an exact duplicate copy of that, put it back in their computer and it’s just like it never happened. Then I take their old hard drive and I recycle that through a company that does specific recycle for computer and electronic parts and they have a thing called a hard drive shredder. It’s much like a paper shredder and I can feed that thing hard drives all day long. It’s so exciting to see all that damage right before your eyes, but I do that because a lot of people don’t realize that all their data’s still on their computer and when they trade it in to someone but they don’t know is what that person or that company is going to do with their data. The next thing you know, they see themselves on Facebook in a compromising position. I have a fiduciary responsibility, meaning I think it’s a very serious issue that I protect your data at all costs.

Kim:                             22:31                That’s a really good point. If you are considering getting rid of a computer, come talk to computer Rich, get at least get that hard drive taken out. You don’t want to go throwing that away because you don’t know whose hands it could end up with and all that data’s there. I mean, you could have bank records, you could have social security numbers, you could have anything. And that is just so critical. And with the backups, you know, it used to be you had to go out, you always had to buy a separate hard drive and hook it up. Now there are so many cloud options that you can sign up for. What’s your take on that

Rich:                             23:10                Cloud options? Of course, when the cloud quote unquote the cloud first started, of course I was just as skeptical as everybody else. Uh, but here’s how I found the cloud can be so powerful. I was doing a radio spot for a local radio stations and I had printed out all of my crib notes and then when I got the radio station, I realize that I left them in the printer. And again, you know, there’s that little momentary of, of terror terrifying. Like, oh no, what am I going to do now? So on my phone, I went through remote desktop to my office computer. I took the files that I needed, I parked them on a thing called One Drive that’s Microsoft’s cloud. And then I pulled him off one drive down to my phone and I had all my crib notes on my phone. So it was not only convenient, but if my hard drive crashes, all my data or the data that have chose to save on that cloud is, is there and accessible, now that’s free and anyone who has a Microsoft account has the capability of using One Drive. But one of the things that I recommend is a pay service called Carbonite. Carbonite is one of those services that protect your data. It’s on the cloud, it’s encrypted, it’s protected. And so if something does happen, you know that you still have your data, it’s safe and we can put a new hard drive in it, re image it, and then pull all that data back from Carbonite back to your drive. And it’s well worth the $14 or $15 a month that it costs for that service. I highly recommend it, especially for businesses.

Kim:                             24:53                And one of the things I hear from people that they’re a little afraid of that, well, if you’re telling me my data’s not safe, even on my own computer, how do I trust that it’s safe with Carbonite in the cloud?

Rich:                             25:05                Right. And that’s the question. What is the cloud really? Okay.

Rich:                             25:08                And so I don’t know. What is the cloud? Actually it’s a computer or a server somewhere and a and a secure building. There’s one here in Bravard county that is a, a data hub. They protect all kinds of people in business, computers, data, and they have an isolated power supply. In other words, the power goes out. They have these huge generators that provide them all the power that they need. This particular facility can handle a cat five hurricane. And so that’s exactly what it’s designed to do is save your data and the event that your computer gets wiped up due to the hurricane. Uh, your data is still safe on a server and usually encrypted. If they can hack the Pentagon. They could hack anybody, but these places are pretty secure there. It was about as secure as you’re going to get.

Kim:                             26:05                And you did mention encrypted. That’s just something, anytime you’re putting information into the Internet, what we now call the cloud, you just want, you do want to make sure that you’re working with a product that is encrypted.

Rich:                             26:18                Right and encrypted. What that means is it breaks it down into basically hieroglyphics. And so if they do break in your computer, they don’t see your password, they just see a mumble jumble of letters and symbols. So that’s encryption. Now while we’re speaking encryption, there’s also a malware out there called encryptware, and that’s exactly what it does is it comes in to your computer and it encrypts all your files and they are no longer recoverable. And then they hold your computer hostage for $750, uh, through Bitcoin. And then they’ll give you the decrypt key. Well, the chances of you getting that decrypt key are about the same chances that Donald Trump’s never gonna tweet again. Sorry. Sorry, I had to throw that in there.

Kim:                             27:05                That is what I have heard, I believe called ransomware.

Rich:                             27:08                Correct. Ransomware. So now you have a combination of encryptionware and ransomware.

Rich:                             27:14                Ransomware basically locks up your computer. You can’t get past that page unless you pay them quote unquote. And, and there’s been a couple of examples where they’ve hacked a police station. They hacked hospital. They took a hospital down for almost a whole week. And that’s pretty terrifying.

Kim:                             27:33                That really is. And now in that case, if it happened to a person, you know, just a regular target as opposed to a big target like a hospital. If we had that backup, could we restore?

Rich:                             27:47                Correct. That’s absolutely right. And that’s the critical part of having a backup either on an external drive that’s been isolated from your computer. In other words, you backup your stuff and then disconnected because if it’s connected to your computer and you get encrypted, it’s going also encrypt that. So you want to do a good backup. Uh, depending on the frequency, depends on your usage and what you’re comfortable with.

Rich:                             28:11                Backing up on a daily basis is not going to hurt a thing, in fact is probably going to be advantageous to you. And then you remove it from your computer, the Carbonite, your, your cloud drives. All of those are really kind of isolated. And so you’ll be able to re, uh, construct your computer if necessary.

Kim:                             28:30                So yet, another reason we now know we need a backup. Rich, thank you so much for being here with me today. Any last words or information you want to share with the audience?

Rich:                             28:30               

New Speaker:               28:41                Yes, it’s such a pleasure to be here. I appreciate the opportunity here to talk to you and, and your listeners. The one thing I do want to strive is a, when we come to malware, first of all, Microsoft never going to call you. Please put that in your notes. They’re never going to call you, they’re never going to alert you.

Rich:                             28:59                You have malware. Here’s just a few little tips to help you avoid malware to begin with. Usually you have a little download or an upgrade, like the Java update or the Adobe reader update. And you go through this and you click next, next, next, and the next thing you know you’re calling me saying my computer’s messed up. So what you need to do is stop and read each part of that download. Because you might have to uncheck a box, otherwise you’d get that software or it changes your home page or in some cases there’ll be a ghosted word deny in the bottom left hand corner that you don’t see because you just see the big okay or next button and then anytime you you click, then now you’ve introduced or you’ve allowed, you’ve given permission for that malware or that program or your home page to be changed. So be aware of what you’re downloading and just stop and slow down a little bit and read each part of that download. That’ll be a big favor to you.

Kim:                             30:04                That just brings up one last question then. Should I just ignore those upgrades then or do I actually want to,

Rich:                             30:12                No, you should absolutely upgrade but, but instead of clicking on the link or clicking on the one that says update now, I prefer that you go directly to their web page. If it’s for instance, a Java update, go to www.java.com and download the update from there. Same with the Adobe reader. Go to www.Adobe reader.com and download it directly from the source. You most of the time that update that you notification you get is probably genuine and real but safe to be sorry or sorry, it’d be safe. Takes the time to go to the website, download it directly from the source instead of clicking on that because what you don’t know is that update may be a piece of malware that is masquerading as a Java update or as a Adobe updates.

Kim:                             31:07                That is fabulous information. Thank you so much. Tell us again where you are located.

Rich:                             31:14                I am at 1510 South Wickham road, unit C, West Melbourne, Florida, 32904 and the phone number you can reach me directly is 321-482 now this is difficult 4567 so that’s 321-482-4567.

Kim:                             31:36                And we will have links to that and all the information in the show notes that you can find at SpaceCoastStories.com. We’ll also put Rich’s hours on the page because you not only have Monday through Friday, you have some Saturday hours.

Rich:                             31:51                Yes. I also do Saturday stuff, mainly from 10 to 2, but I can also run service calls, uh, outside of those areas on Saturday. So if you need, you know, something on the weekend, I’m readily available for you.

Kim:                             32:07                Great. Thank you everybody for listening to this episode. I’ll be back next week with another interesting person on Florida’s Space Coast. I’m your host, Kim Shivler. Bye.

Speaker 1:                    32:20                oin us next time for another episode of Space Coast Stories. You can find the show notes and other information at SpaceCoastStories.com. The views of the guests on this show are their own and don’t necessarily represent the views of the show owners, host or company. Thanks for listening to Space Coast Stories.

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